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1.888.YES-RYLA | 678.322.5000
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Who We AreThe RYLA TeamRyla is managed by a well-rounded team of executives with proven track records in their respective fields of expertise. The executive team is committed to delivering the highest level of service and performance in the industry on behalf of our clients and stakeholders. Leadership Team Mark Wilson, Founder, President and CEO Mark Wilson is President and CEO of Ryla, Inc. which he co-founded with his wife, Shelly Wilson, in 2001. Wilson’s philosophy regarding customer contact services is simple: provide “Excellent Interactions Every Time.” His commitment to this brand promise has allowed Ryla to grow into a nationally recognized domestic customer support and contact center with state-of-the-art technology, a diverse client portfolio and more than 1,500 employees. Prior to founding Ryla, Wilson was a 15 year veteran at Dun & Bradstreet (D&B), the leading provider of global business information, where his career began at one of the company’s call centers. Over time, Wilson ascended to the level of Assistant Vice President and was ultimately tapped to manage one of D&B’s most successful contact center bureaus. A native of Arkansas, he earned his bachelor’s degree in Business Administration and Management at Wilberforce University. He is a member of the Centers of Excellence of the National Minority Supplier Development Council, the Georgia Minority Supplier Development Council, The Young Presidents’ Organization (YPO) and Kappa Alpha Psi Fraternity. Shelly Wilson, Vice President and Chief Operating Officer Shelly oversees the human resources, recruiting and training departments, including talent development. Shelly Wilson has more than 13 years of experience in managing human resources and insurance programs. Prior to founding Ryla, she served in senior level positions for Synavant, IMS Health and Blue Cross Blue Shield. Shelly is a graduate of Howard University, where she received her Bachelor's Degree. She serves on the board of Atlanta-based nonprofit Hosea Feed the Hungry and Homeless and was instrumental in creating Ryla’s employee-driven Philanthropy Committee. General Organization Approach At Ryla, we understand that a happy employee means they'll interact better with our customers. So we go out of our way to give our employees the tools they need to be successful. Every day, we work to maintain an environment that is upbeat, cheerful and professional, where employee contributions are not only welcomed, but also encouraged. For this reason, Ryla has a relatively flat organization structure that lends itself well to employee growth and motivation. At Ryla, we insist that the open door policy is a reality that we practice each day. |
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