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1.888.YES-RYLA | 678.322.5000
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Who We AreThe RYLA TeamRyla is managed by a well-rounded team of executives with proven track records in their respective fields of expertise. The executive team is committed to delivering the highest level of service and performance in the industry on behalf of our clients and stakeholders. Leadership Team Mark Wilson, Founder, President and CEO Mark Wilson is President and CEO of Ryla, Inc. which he co-founded with his wife, Shelly Wilson, in 2001. Wilson’s philosophy regarding customer contact services is simple: provide “Excellent Interactions Every Time.” His commitment to this brand promise has allowed Ryla to grow into a nationally recognized domestic customer support and contact center with state-of-the-art technology, a diverse client portfolio and more than 1,500 employees. Prior to founding Ryla, Wilson was a 15 year veteran at Dun & Bradstreet (D&B), the leading provider of global business information, where his career began at one of the company’s call centers. Over time, Wilson ascended to the level of Assistant Vice President and was ultimately tapped to manage one of D&B’s most successful contact center bureaus. A native of Arkansas, he earned his bachelor’s degree in Business Administration and Management at Wilberforce University. He is a member of the Centers of Excellence of the National Minority Supplier Development Council, the Georgia Minority Supplier Development Council, The Young Presidents’ Organization (YPO) and Kappa Alpha Psi Fraternity. Shelly Wilson, Vice President and Chief Operating Officer Shelly oversees the human resources, recruiting and training departments, including talent development. Shelly Wilson has more than 13 years of experience in managing human resources and insurance programs. Prior to founding Ryla, she served in senior level positions for Synavant, IMS Health and Blue Cross Blue Shield. Shelly is a graduate of Howard University, where she received her Bachelor's Degree. She serves on the board of Atlanta-based nonprofit Hosea Feed the Hungry and Homeless and was instrumental in creating Ryla’s employee-driven Philanthropy Committee. David Buckel, Chief Financial Officer As Ryla’s Chief Financial Officer, Dave is responsible for providing financial leadership in the form of strategies, cost discipline and standards. He is expert in exercising financial discipline to support rapid growth as an outgrowth of his deep experience leading numerous public offerings, private investment and strategic debt financing initiatives. He brings 25 years’ experience as a financial leader, having served as CFO for three publicly traded companies and realizing significant accomplishments for venture-backed, high growth companies as well as NASDAQ-listed public companies. Most recently, Dave was CFO for Smarterville, Inc., a leading creator of research-based educational products including the award-winning Hooked on Phonics series. Prior to Smarterville, Dave served as CFO for Internap Network Services and Interland, Inc. Dave holds a Master of Business Administration in Finance and Operations Management from Syracuse University and a Bachelor of Science in Accounting from Canisius College. He is a Certified Management Accountant (CMA) through the Institute of Management Accountants, and has a long history of Board of Director service and leadership for both for-profit and nonprofit organizations. Sy FitzGerald, Senior Vice President, Operations Sy FitzGerald contributes more than 25 years of senior level accounts receivable management, credit granting and customer service experience to the Ryla team. He is responsible for the global and strategic focus of Ryla’s overall operational performance, including client operations, logistics and facility management. His proven ability to manage multiple simultaneous projects with critical time constraints on time and within budget is a valuable asset to Ryla’s growing business needs. Sy also possesses excellent qualifications in strategic planning, general management, organizational development, national client relationships and human resources. He received his Bachelor of Science in Business Administration Management from Paine College. General Organization Approach At Ryla, we understand that a happy employee means they'll interact better with our customers. So we go out of our way to give our employees the tools they need to be successful. Every day, we work to maintain an environment that is upbeat, cheerful and professional, where employee contributions are not only welcomed, but also encouraged. For this reason, Ryla has a relatively flat organization structure that lends itself well to employee growth and motivation. At Ryla, we insist that the open door policy is a reality that we practice each day. |
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