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RYLA In Print
Ryla CEO Mark Wilson to share tips for keeping a strong customer service culture as the business grows
Savvy business leaders know they must have a motivated and engaged workforce in order to retain a loyal customer base. Attendees of this session will hear from these two leaders, who will share their experience and practical advice on facilitating this connection. Based north of Atlanta, Ryla, Inc. provides customer contact solutions for Fortune 500 companies, government agencies and non-profits nationwide. It's tough work, and the company's 377 employees are often on call at all hours, able to provide assistance in a variety of languages. Ryla has developed a customer service program that reflects its unique optimism and diversity. Mark Wilson, Ryla's CEO, calls it Ryla's "People Factor." Ryla's mantra "Excellent Interactions Every Time.SM" is the basis for each team member's daily goals. To further set themselves apart, Ryla continuously tweaks its expertise in customized solutions and business process outsourcing for clients and consistently exceeds the goals and expectations set by their critical communications needs and fulfils the un-served market need of project-based, on-demand customer contact solutions.
With benefits far above the industry standard and professional and personal development seminars enriching even entry-level positions, Ryla is making sure its team sticks around, resulting in a turnover rate around one-third the industry average. A family attitude for caring saturates this organization and is demonstrated in the employee-crafted cheers presented at monthly "Ryla Huddles" that highlight the accomplishments of the team and talents of each individual.
For more information on Winning Workplaces' 2008 Webinar Series, please go to www.winningworkplaces.org/webinars/.
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About Winning Workplaces
Winning Workplaces (www.winningworkplaces.org) is an Evanston, IL-based not-for-profit, whose mission is to help the leaders of small and midsize organizations create great workplaces. Founded in 2001, Winning Workplaces serves as a clearinghouse of information on workplace best practices via a website and a monthly e-newsletter; provides seminars and workshops on workplace-related topics; and, helps organizations assess their workplaces through employee surveys and other feedback tools.
About SJF Advisory Services
SJF Advisory Services (www.sjfund.com) is a business services firm that that provides customized entrepreneurial, workforce, and sustainable business assistance to hundreds of companies each year, with a focus on Getting Ready for EquityTM. It is affiliated with SJF Ventures, a $45 MM venture capital fund with offices in Durham, NC and New York that invests in rapidly growing companies with a positive impact.
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