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Outsourced Customer Contact Solution Provider Ryla to Present at the 2010 InAAU International Conference
Ruben Maury to Discuss Use of SIP Trunking and VoIP in a High Volume Contact Center
Entitled “Use of SIP Trunking and VoIP in a High Volume Contact Center,” Maury’s presentation will address how Ryla transitioned from traditional analog systems to SIP trunking, VoIP to the desktop and Web-based technologies. The new contact center architecture, which was launched in 2007, provided Ryla:
- High capacity infrastructure capable of handling thousands of concurrent calls while minimizing costs;
- Scalable system using a combination of traditional (TDM) and emerging (SIP) technologies; and
- Flexible infrastructure accommodating Soft-phones with integration capabilities to Web-based applications.
“Contact centers need SIP trucking and VoIP to best serve high volumes and provide the level of service that customers demand, but complex integration can pose challenges during the deployment process,” noted Maury. “Ryla relied heavily on Avaya products, such as G860 gateways and SES servers, and can share lessons that may provide users with guidance on how to bypass legacy technology restrictions to deploy state-of-the art technology.”
From April 19-22, the 2010 InAAU International Conference will feature more than 200 breakout sessions on how Avaya is creating technology value. Topics will include converged networks, contact center technology, maintenance, business continuity, disaster recovery, among others.
For more information about the 2010 InAAU International Conference and/or to register for the event, visit www.inaau.org/p/cm/ld/fid=77.
About Ryla
Ryla Inc. is a leading domestic provider of value-added customer contact services for Fortune 500 companies, government agencies and nonprofit organizations requiring Excellent Interactions Every TimeSM. Ryla delivers a range of customized customer contact services, including inbound customer care, tech support, help desk, outbound data collection, surveys, automated messaging, retention programs and back office process support. Additionally, Ryla delivers on-demand, project-based solutions requiring quick ramp-up for crisis response, seasonal retail and political needs. Headquartered in Kennesaw, Ga., Ryla is ranked as one of the fastest growing private companies in the nation by Inc. magazine.