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Ryla Continues Domestic Jobs Creation During Economic Downturn
While others are forced to cut back, Ryla expands
Founder and CEO Mark Wilson said, “We’re fortunate to have built a strong customer base and good reputation that support us as our industry and our economic landscape changes. Our additions and expansions in some areas are absorbing the hits we’ve had to take in others.” Wilson added, “We’ve been able to maintain existing team members, promote from within and add new jobs to meet the growing needs of our customers.”
By year’s end, Ryla plans to add more than 1,000 total jobs at its Kennesaw facility. The majority of these jobs represent long-term additions with benefits that meet growing customer demand. Included in this figure are dozens of positions that were maintained and reallocated in the face of a recent client scale-back that resulted directly from the turmoil in the financial markets and resulting collapse of Lehman Brothers
Some interesting hiring facts:
- Ryla has made job offers to nearly 3,000 individuals for both full-time and seasonal positions during the period of October 2007 and October 2008 – more than most area Fortune 500 companies.
- The company moved to using an in-house recruiting model exclusively in 2007, resulting in improved margins and increased employee retention rates. In fact, employees now represent a significant referral pipeline that not only aids in candidate identification, but also supports a heightened commitment from current employees who feel they have a stake in the company’s growth and unique culture.
- Ryla’s employee additions would rank the company within the top 15 employers in Cobb County (according to Dunn & Bradstreet)
Ryla has placed its focus on quality of experience for more complex and unique customer contact needs and has maintained that focus over the course of its lifecycle. Unlike some in the call center space, Ryla has not specialized in one or two industry niches and has therefore insulated itself from challenges that meet one type of business or sector such as the financial industry’s recent upheaval or the mergers and acquisitions that regularly take place within the energy sector.
Because of its reputation and track record, Ryla has been recognized by several organizations for growth, including rankings in the 75 fastest growing companies in the Atlanta area by the Atlanta Journal Constitution and the Inc. 5000 for 2 consecutive years. Ryla’s name has also recently been noted as Minority Supplier of the Year and a top small workplace by the Wall Street Journal and Winning Workplaces.
“Ryla’s potential to grow was one of the drivers in our decision to become involved as a supporting funder,” comments Andrew Lindner, managing partner for Charlotte, NC based Frontier Capital. “Their potential doesn’t come strictly from market opportunity, but from the ability Ryla has to capture and capitalize on that opportunity. They repeatedly prove their value to clients and their ability to maintain focus on what they do best.”
About Ryla
Ryla is a leading provider of global customer contact solutions for companies and government agencies requiring Excellent Interactions Every Time.SM Domestically focused, Ryla delivers both ongoing and on-demand customized solutions and staffing to meet each client’s business goals, including quick ramp-up, project-based solutions for crisis response, seasonal retail and political needs. Headquartered in Kennesaw, Georgia, Ryla is a different kind of call center, ranked one of the fastest growing private companies in the nation by Inc. magazine and nationally recognized as a top workplace. To learn more, visit www.ryla.com or call 1-888-YES-RYLA.