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1.888.YES-RYLA | 678.322.5000
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about usthe RYLA difference domestic and global who we are awards & recognition in the community diversity@RYLA partners locations contact us |
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Domestic and GlobalDomestic Focus, Global ReachRyla's domestic call center services provide exceptional service and results. If your organization has had disappointing results with Offshore Outsourcing ROI it's time to consider one of the leading call center in the United States: Ryla. Beyond obvious language advantages - including multiple bilingual capabilities - Ryla specializes in relationship-focused interactions (vs. highly scripted calls). This approach provides a vital communication layer between companies and their customer base, resulting in greater customer satisfaction and loyalty. Our domestic focus means you can be confident Ryla's exceptional phone agents will connect with your customers, preserving that vital contact. Providing solutions for complex customer relationships using superior technology For clients who maintain offshore call center operations in various worldwide locations for Tier I and II customer service and technical support, Ryla is positioned to support the next level of service. Ryla provides Tier III technical support for clients broadband voice and data, customer care and executive escalations call services. Tier III-related issues are have more complex and require a higher level of technical and customer service skills which cannot be supported by the limitations of scripting. Ryla’s Executive Relations team responds to consumer complaints that have been addressed directly to an officer of the company. We provide VIP services for those customers so designated by an executive. In addition, we act as a non-exclusive point of contact for resolution of complaints that come through Federal, State and Local consumer protection agencies, enforcement agencies, media outlets and other groups acting as an escalation channel for consumer issues. When you're ready to bring your call center back home or expand your existing domestic footprint, contact Ryla for information on how we can partner to meet your business goals. |
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